Privacy Policy

1. Information We Collect

1.1 Information You Provide Voluntarily

When you interact with our Website, we may collect personal information you voluntarily provide, including:

• Name, email address, phone number, and company details submitted through our contact or demo-request forms
• Messages or enquiries you send to our team
• Any other information you choose to share when reaching out to us

1.2 Information Collected Automatically

When you visit the Website, certain information may be collected automatically through cookies and similar technologies, including:

• IP address and approximate geographic location
• Browser type, operating system, and device information
• Pages visited, time spent on pages, and referring URLs
• Interaction data such as clicks, scrolls, and form engagement

1.3 Information from Third Parties

We may receive information about you from third-party analytics providers, social media platforms (such as Facebook and LinkedIn), and marketing partners in accordance with their respective privacy policies.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide requested services or demonstrations
• To communicate about our products, services, promotions, and events (where you have consented)
• To operate, maintain, and improve the Website and our service offerings
• To analyse usage trends and measure the effectiveness of marketing campaigns
• To comply with applicable laws, regulations, and legal obligations
• To protect the rights, property, and safety of Tech Pacific, our clients, and the public

3. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. We use:

• Essential cookies – necessary for the Website to function correctly
• Analytics cookies – to understand how visitors interact with the Website (e.g., Google Analytics)
• Marketing cookies – to deliver relevant advertising and track campaign performance

You may manage your cookie preferences via the "Cookie Preferences" link in our Website footer or by adjusting your browser settings. Please note that disabling certain cookies may affect Website functionality.

4. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information. We may share your information with:

• Service providers – third parties who assist us with hosting, analytics, email delivery, and customer relationship management, bound by confidentiality obligations
• SAP and authorised technology partners – in connection with the delivery of SAP products and services
• Professional advisors – including lawyers, accountants, and auditors, under appropriate confidentiality obligations
• Regulatory and law enforcement authorities – where required by applicable Sri Lankan law or court order
• Business successors – in the event of a merger, acquisition, or sale of assets, with prior notice to affected users where required

5. Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this Policy, or as required by applicable law. Contact enquiry data is generally retained for up to three (3) years from the date of submission, unless an ongoing business relationship warrants longer retention. You may request deletion of your data subject to our legal obligations.

6. Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

7. Your Rights

Subject to applicable Sri Lankan law and, where relevant, international privacy frameworks, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal retention requirements
• Withdraw consent to marketing communications at any time by using the unsubscribe link in our emails or contacting us directly
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us using the details in Section 10.

8. Third-Party Links

Our Website may contain links to third-party websites, including social media platforms and partner websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the revised Policy on this page with an updated effective date. We encourage you to review this Policy regularly. Continued use of the Website after any changes constitutes acceptance of the updated Policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: